Refund policy

At Rosévia, we want you to be happy with your purchase. If you have an issue with your order, please contact us at evanawright1@gmail.com, and we’ll be happy to help.

Returns

You may request a return within [14/30] days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be in its original packaging where applicable.
• Not have been damaged after delivery.
• Be accompanied by your order number or proof of purchase.

Certain products may not be eligible for return once opened or used due to health, hygiene, or other applicable legal restrictions. This may apply to personal-care, beauty, hair-care, or other hygiene-sensitive products.

Damaged, Incorrect, or Faulty Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact evanawright1@gmail.com as soon as possible.

Please include your order number and, where appropriate, photographs of the product and packaging so that we can investigate the issue and determine the appropriate solution.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please note that the time it takes for a refund to appear in your account may depend on your bank or payment provider.